Refund policy

Return & Refund Policy

At Frank N. Footer, each item is made especially for you once your order is placed. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right. Please email hello@franknfooter.com within 14 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging, if applicable

Once we’ve reviewed your claim, we’ll provide a replacement or refund when appropriate.

Cancellations

Because orders begin production quickly, we cannot guarantee cancellations or changes after an order has been placed. If you need assistance, contact us as soon as possible and we’ll do our best to help.

Refunds

If a refund is approved, it will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear.

Questions?

If you have any questions before or after placing an order, we’d love to hear from you at hello@franknfooter.com.